Return & Refund Policy
You are entitled to request a refund or return within 7 days of receiving your order in Ghana.
The deadline for return requests is 7 days from the delivery date when you or your recipient received the items at your Ghanaian delivery address or local pickup point.
To exercise your right to cancel or return, please inform RetailCityGh with a clear order statement.
Email us at help@retailcitygh.com
We will reimburse approved returns within 7 days of receiving the item. Refunds are issued to your original Mobile Money account or bank card without extra penalty fees.
Conditions for Returns
For items to be eligible for a return, please confirm that:
Purchased within 7 days
In original packaging
The following goods cannot be returned:
Customized or personalized products made to your specification.
Perishable items or products past their expiration date.
Unsealed beauty, health, or personal hygiene products.
Goods inseparably mixed with other items after delivery.
We reserve the right to refuse returns for items that do not meet the above conditions at our sole discretion.
Returning Items
You are responsible for return shipping costs to our Accra hub. Please send returned goods to:
Accra Central, Ghana
We cannot be responsible for items lost in transit. We recommend a tracked local courier service. Refunds are issued only upon physical receipt and inspection of returned goods.
Gifts
If the product was marked as a gift when purchased and shipped directly to you, you will receive gift credit in GHS for your return value once the item is inspected.
If the item was not marked as a gift, the refund will be returned directly to the purchaser's original payment method.
Contact Us
Have questions? Contact support via email: help@retailcitygh.com